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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>I tried. </FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>I was told that there were technical
requirements to get the service. </FONT><FONT face=Arial size=2>When I
challenged that claim and asked what technical requirements there were above and
beyond billing issues, the agent on the phone indicated that they were not aware
of any "technical" requirements to get the service. </FONT><FONT face=Arial
size=2>When I asked to have the requirements explained to me in greater detail I
was passed to a manager, who in turn had a boiler plate response that it is a
technical requirement. They indicated that they would not do "upgrades" on a
line for internet if there would be no voice service on the line. When I
indicated the line in question has already had such upgrades, and that I simply
want to dump the voice service, they said that it is simply a requirement
to have both. This went on and on, when made mention of CRTC, I was passed to
someone else who more or less said (rudely) that it's a requirement to get DSL
service from them period, be it technical or otherwise, they are not bound to
disclose that information to me and that if I wasn't going to get voice
service and DSL , then I would have to get internet elsewhere. Of course
the kicker was when I said I already have Voice and DSL service with MTS, and
that I just want to change providers for my voice services, she went into the
standard script of "What has prompted you to change providers for you voice
services, would you like to still retain MTS as your voice provider, was there a
specific issue that prompted my decision to change etc etc etc....." The kicker
to add to THAT one was that I complained that they simply aren't listening to my
needs as a customer, and she indicated she didn't' understand what I
meant....
Touché</FONT></DIV>
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<ADDRESS><FONT face=Arial size=4></FONT> </ADDRESS>
<ADDRESS>Ray Bowler</ADDRESS>
<ADDRESS>Winnipeg I.T. Ltd. </ADDRESS><FONT face="Arial Black" color=#003366>
<ADDRESS></FONT><FONT size=2><FONT face="Arial Narrow" color=#000080>1743 Grant
Ave. </FONT><FONT face="Arial Narrow" color=#000080></FONT><FONT
face=Symbol color=#000080>·</FONT><FONT face="Arial Narrow" color=#000080>
Winnipeg, Manitoba R3N OM9</ADDRESS></FONT></FONT><FONT face=Wingdings
color=#008080>
<ADDRESS><FONT size=2>( </FONT></FONT><FONT face="Arial Narrow"
color=#000080><FONT size=2>Landline: 204-480-4090</FONT></ADDRESS></FONT><FONT
face=Wingdings color=#c0c0c0>
<ADDRESS><FONT size=2>( </FONT></FONT><FONT face="Arial Narrow"
color=#000080><FONT size=2>Mobile: 204-228-4578</FONT></ADDRESS></FONT><FONT
face=Wingdings color=#000080>
<ADDRESS><FONT size=2>+ </FONT></FONT><FONT face="Arial Narrow"
color=#000080><FONT size=2>email: </FONT><A href="mailto:rbowler@winnipegit.com"
target=_blank><FONT
size=2>rbowler@winnipegit.com</FONT></A></FONT></ADDRESS></DIV></BODY></HTML>