<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Trebuchet MS";
panose-1:2 11 6 3 2 2 2 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
tt
{mso-style-priority:99;
font-family:"Courier New";}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Thank you for the response Roland;<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>We are bypassing the router, but we hadn’t thought about it possibly being a problem with the PRI itself.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Oh, troubleshooting can be a pain in the butt </span><span style='font-size:11.0pt;font-family:Wingdings'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Mark<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Roland.Gallinera@MCICoach.com [mailto:Roland.Gallinera@MCICoach.com] <br><b>Sent:</b> September-14-10 9:24 AM<br><b>To:</b> Bergen, Mark<br><b>Subject:</b> Re: [*] Garbled Outbound Audio<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>You might want to try a different router or check your physical MTS lines. In some cases, if your physical line has problems, the router chokes and needs a couple of milliseconds to compensate hence an send/receive error occurs and retries occur. Check your router error messages (clear it first or take note of the first occurrence of the send/receive retries, and then check the time when the garbled audio occurred) </span><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br><br>Regards,<br><br>Roland Gallinera<br>Senior Analyst Programmer<br>Motor Coach Industries<br>1475 Clarence Avenue<br>Winnipeg, MB R3T 1T5<br>Direct Line: (204) 287-GEEK (287-4335)<br><a href="mailto:roland.gallinera@mcicoach.com">roland.gallinera@mcicoach.com</a><br></span><br><br><o:p></o:p></p><table class=MsoNormalTable border=0 cellspacing=3 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="40%" valign=top style='width:40.0%;padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>"Bergen, Mark" <<a href="mailto:mbergen@obsglobal.com">mbergen@obsglobal.com</a>></span></b><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'> </span><br><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Sent by: <a href="mailto:asterisk-bounces@muug.mb.ca">asterisk-bounces@muug.mb.ca</a></span> <o:p></o:p></p><p><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>09/13/2010 08:26 PM</span> <o:p></o:p></p></td><td width="59%" valign=top style='width:59.0%;padding:.75pt .75pt .75pt .75pt'><table class=MsoNormalTable border=0 cellspacing=3 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal align=right style='text-align:right'><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>To</span><o:p></o:p></p></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>"<a href="mailto:asterisk@muug.mb.ca">asterisk@muug.mb.ca</a>" <<a href="mailto:asterisk@muug.mb.ca">asterisk@muug.mb.ca</a>></span> <o:p></o:p></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal align=right style='text-align:right'><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>cc</span><o:p></o:p></p></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal align=right style='text-align:right'><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Subject</span><o:p></o:p></p></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>[*] Garbled Outbound Audio</span><o:p></o:p></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=3 cellpadding=0><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'></td></tr></table></td></tr></table><p class=MsoNormal><br><br><br><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>We have noticed on occasion the outbound audio on our phone system is garbled. We have checked the network and it seems to be in good order. It happens randomly and usually only for a few seconds (just long enough to annoy users). It has also happened when there was only a light load on the network.</span> <br><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>We configured one of the snom 320 handsets to only use the G711u codec and no real change (outbound audio was still garbled a couple of times briefly over a 1.5hr phone call). Our system uses VoIP only inside our local network, we have an MTS PRI for outbound calls.</span> <br><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Anyone have any ideas or pointers?</span> <br><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Thanks;</span> <br><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Mark</span> <br><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span> <br><b><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:maroon'>Mark Bergen</span></b> <br><b><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:maroon'>Network Support Analyst</span></b> <br><b><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:navy'>ONLINE BUSINESS SYSTEMS</span></b> <br><b><span style='font-size:7.5pt;font-family:"Trebuchet MS","sans-serif";color:navy'>Explore | Innovate | Lead</span></b> <br><b><span style='font-size:7.5pt;font-family:"Trebuchet MS","sans-serif"'> </span></b> <br><span style='font-size:7.5pt;font-family:"Trebuchet MS","sans-serif"'>200-115 Bannatyne Ave., Winnipeg MB R3B 0R3</span> <br><a href="mailto:mbergen@obsglobal.com"><span style='font-size:7.5pt;font-family:"Trebuchet MS","sans-serif"'>mbergen@obsglobal.com</span></a><span style='font-size:7.5pt;font-family:"Trebuchet MS","sans-serif"'> | Direct Line: 204.982-0218</span> <br><span style='font-size:7.5pt;font-family:"Trebuchet MS","sans-serif"'>Office: 204.982.0200 | Fax: 204.982.0201</span> <br><a href="http://www.obsglobal.com/"><span style='font-size:7.5pt;font-family:"Trebuchet MS","sans-serif";color:purple'>www.obsglobal.com</span></a> <br><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><tt><span style='font-size:10.0pt'>_______________________________________________</span></tt><span style='font-size:10.0pt;font-family:"Courier New"'><br><tt>Asterisk mailing list</tt><br><tt><a href="mailto:Asterisk@muug.mb.ca">Asterisk@muug.mb.ca</a></tt><br></span><a href="http://www.muug.mb.ca/mailman/listinfo/asterisk"><tt><span style='font-size:10.0pt'>http://www.muug.mb.ca/mailman/listinfo/asterisk</span></tt><span style='font-size:10.0pt;font-family:"Courier New"'><br></span></a><o:p></o:p></p></div></body></html>