<div dir="ltr">I ran a pilot of RT several years back, and it's a great tool. If you grok a bit of perl then there's no limit to what you can do with scrip actions and such.<br><br>If you're looking for this to manage a software project as opposed to a helpdesk type situation, I'd point you to trac. It lets you integrate SVN, bug and milestone tracking, and wiki documentation.<br>
<br>Sean<br><br><div class="gmail_quote">On Wed, Aug 27, 2008 at 8:04 AM, John Lange <span dir="ltr"><<a href="mailto:john@johnlange.ca">john@johnlange.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
I believe RT (Request Tracker) is the best opensource ticketing system<br>
but I haven't used it except as a user.<br>
<br>
If your actually doing something more like bug tracking than Mantis<br>
would be my recommendation. Bugzilla is more comprehensive but also much<br>
more complicated.<br>
<font color="#888888"><br>
--<br>
John Lange<br>
<a href="http://www.johnlange.ca" target="_blank">www.johnlange.ca</a><br>
</font><div class="Ih2E3d"><br>
<br>
On Wed, 2008-08-27 at 06:44 -0500, Montana Quiring wrote:<br>
> Hello,<br>
><br>
> Can I get some recommendations for some open source trouble-ticket<br>
> (web based) software, please?<br>
><br>
<br>
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</div></div></blockquote></div><br><br clear="all"><br>-- <br>Sean Walberg <<a href="mailto:sean@ertw.com">sean@ertw.com</a>> <a href="http://ertw.com/">http://ertw.com/</a><br>
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