<div dir="ltr">Since she's paying for your time (assuming this is not a hardware problem, so not covered by warranty), I'd remind her she can either keep paying for you to make a slow laptop work better or buy an upgraded one. Some people don't understand / have reasonable expectations of technology and will waste your time until you make it financially inconvenient for them to not wisen up.<br>
</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, Jul 3, 2013 at 7:03 PM, Robert Dyck <span dir="ltr"><<a href="mailto:rbdyck2@shaw.ca" target="_blank">rbdyck2@shaw.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
I have a customer complaining. She's using Facebook.<br>
<br>
Her friend bought a refurbished laptop from me. I ran multiple<br>
diagnostics, replaced parts that didn't work. Reformatted the hard<br>
drive, installed a fresh copy of Windows XP Professional. Applied all<br>
updates. Installed Flash Player, Microsoft Security Essentials. Both IE<br>
8, and the latest Firefox. Added Ghostery, and Flash for Firefox.<br>
Wireless network: WiFi-B.<br>
<br>
Now she complains the laptop is "freezing up". Rather than wait, she<br>
powers it down. I'm afraid of file system damage.<br>
<br>
This isn't the first time she came to me. And that laptop was not<br>
intended for her. Her last complaint was the wireless network "didn't<br>
work". It turned out she had no clue how to configure a router. I had to<br>
go over there and do it for her. She didn't know any of the router's<br>
passwords, I had to reset everything. I left with everything working.<br>
<br>
Now she's complaining it "freezes up". I'm afraid I lost patience and<br>
told her it's because of Facebook. But she's unapologetic, demanding I<br>
fix it. Again, that laptop was not intended for her. She needs something<br>
higher performance. That laptop was intended for the customer to whom it<br>
was sold. But now she's using it.<br>
<br>
Any recommendations?<br>
Thanks,<br>
Rob Dyck<br>
<br>
_______________________________________________<br>
Roundtable mailing list<br>
<a href="mailto:Roundtable@muug.mb.ca">Roundtable@muug.mb.ca</a><br>
<a href="http://www.muug.mb.ca/mailman/listinfo/roundtable" target="_blank">http://www.muug.mb.ca/mailman/listinfo/roundtable</a><br>
</blockquote></div><br></div>